Refund & Returns Policy
Your Satisfaction, Our Priority
IMPORTANT: Cancellation Fee Policy
If you place an order and immediately cancel it, we retain a $25 processing fee to cover transaction costs, system processing, and administrative expenses. This fee is non-refundable and will be automatically deducted from your refund amount.
Product Returns
You may return any product purchased from our website within 30 days of receiving it.
Return Conditions:
- Product must be unused and unworn
- Original packaging must be intact
- All tags must be attached
- Product must be in its original condition
To initiate a return, contact our customer service team with your order number.
Refund Process
Once we receive and inspect your return, we’ll process your refund. Refunds are credited to your original payment method within 5 business days.
Product Exchanges
We don’t offer direct exchanges. Please return the unwanted item following our return process and place a new order for the desired product on our website.
Damaged or Defective Products
Important! Report damaged items within 24 hours of delivery.
We may request photos for verification. Depending on the situation, we’ll offer:
- Full replacement of the product
- Complete refund
- Store credit for future purchases
Non-Returnable Items
- Used, worn, or washed items
- Products without original packaging
- Items missing tags
- Digital products
- Gift cards